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Frequently Asked Questions


How much English do I need to know to use English1on1?

What’s the cost, and how do I pay?

Who are the tutors?

Can I choose a tutor?

Will I have the same tutor for each session?

How do I schedule sessions with a tutor?

What do I need to have for a tutoring session?

What happens in a tutoring session?

What if I need to reschedule a session?

What happens if an English1on1 tutor cancels a session?

What will the tutoring sessions help me improve?

Can you help me prepare for exams like the TOEFL?

Can English1on1 tutors help me with my schoolwork?

How often should I work with a tutor?

How long are the tutoring sessions?

What if I get disconnected during a tutoring session?

How can I hear the tutor clearly?

What if there is a problem with the sound during a session?

At what times do the tutoring sessions take place?

Where should I go for my session with a tutor?

Can I try a session before signing up?

Will I get a refund if I cannot finish the sessions or if I am not satisfied with the program?

 

 

Q: How much English do I need to know to use English1on1?

A: English1on1 is for students who want to practice and improve their oral skills through conversation. You should have basic English skills so that you can speak with an English1on1 tutor.

 

Q: What’s the cost, and how do I pay?

A: Look at the Registration page for all costs and pricing questions.

 

Q: Who are the tutors?

A: Our tutors are all professionally trained to teach students English. You can check the Meet Our Tutors page to learn more about some of our tutors.

 

Q: Can I choose a tutor?

A: No. A tutor will be assigned to you.

 

Q: Will I have the same tutor for each session?

A: English1on1 will try to provide the same tutor for each session. However, English1on1 reserves the right to provide a substitute tutor, or switch a student's tutor, at any time.

 

Q: How do I schedule sessions with a tutor?

A: Check the Registration page for information on how to schedule a session or go to your local English1on1 office.

 

Q: What do I need to have for a tutoring session?

A: You need a computer with Internet access, a microphone, and speakers/earphones or a phone.

 

Q: What happens in a tutoring session?

A: In a General Topics session, the tutor will help you improve all aspects of your ability to speak and understand English as you both go over the selected topics.  In the iBT and IELTS sessions, you will practice questions from the speaking sections of those tests with a tutor who will grade your responses and give you feedback.

 

Q: What if I need to reschedule a session?

A: If you are absent from a class, you cannot make up that class, and you will not receive a refund. If the absence is because of special circumstances, please e-mail studentservice@eng1on1.com.

 

Q: What happens if an English1on1 tutor cancels a session?

A: Students will not be charged if English1on1 cancels a session. English1on1 will e-mail students to set up a makeup session.

 

Q: What will the tutoring sessions help me improve?

A: The English1on1 tutoring sessions will help you improve your listening and speaking skills.

 

Q: Can you help me prepare for exams like the TOEFL?

A: Yes, English1on1 helps students practice the oral part of the new TOEFL, which is now called iBT.

 

Q: Can English1on1 tutors help me with my schoolwork?

A: Yes, tutors will give you reasonable help with your English-related work.  Ask your tutor if they can help you.

 

Q: How often should I work with a tutor?

A: You should work with a tutor as often as you can, but English1on1 requires that you have at least two sessions a week.

 

Q: How long are the tutoring sessions?

A: Each tutoring session lasts 30 minutes. Thirty minutes is the most efficient time for one-on-one talking. Some students will get tired if the session lasts too long.

 

Q: What if I get disconnected during a tutoring session?

A: If you are disconnected during a tutoring session, the tutor will immediately call you back to continue the discussion. If the tutor is unable to reconnect with you, he or she will call the phone number that you registered when you signed up.  If the tutor is still unable to reconnect with you, the tutor will record that the session was incomplete, and you can make up the lost time later.

 

Q: How can I hear the tutor clearly?

A: You can do three things to help ensure the best sound quality. First, make sure that you have good quality earphones and speakers. Second, check your sound settings on your computer. Third, make a free Skype Test Call.  If at any time you feel that the sound quality is not good, please tell your tutor immediately.

 

Q: What if there is a problem with the sound during a session?

A: The tutor will redial and call you again. If there is still a problem, the tutor will call the phone number that you registered when you signed up. If there is still a problem, the tutor will record that there was a problem with the session and your time will be saved. You should also e-mail studentservice@eng1on1.com about the problem and note how many minutes you had already spoken to the tutor before the problem occurred.

 

Q: At what times do the tutoring sessions take place?

A: Check the Registration page for information on what times sessions can be scheduled.

 

Q: Where should I go for my session with a tutor?

A: You don’t need to go anywhere. The tutor will contact you at home or anywhere else you would prefer to conduct the session.

 

Q: Can I try a session before signing up?

A: Yes, you can. You can register for a sample session on the Registration page. Look there for more information about arranging a sample session.

 

Q: Will I get a refund if I cannot finish the sessions or if I am not satisfied with the program?

A: Unfortunately, refunds for sessions cannot be given. If a student is dissatisfied with the program in any way, please e-mail studentservice@eng1on1.com. English1on1 will do everything possible to ensure student satisfaction.

 

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